“Work Design” For Future Banking in Sri Lanka
"You cannot mandate productivity; you must provide the tools to let people become their best". — Steve Jobs “Work Design” For Future Banking in Sri Lanka (Wealth and finance ,2021) Work design for future banking will be based on the evolving needs of customers, technological advancements, regulatory requirements, and staff expectations. "Work design is the creation of systems of work and a working environment that enhance organizational effectiveness and productivity, ensure that the organization becomes ‘a great place in which to work’ and are conducive to the health, safety, and well-being of employees (Armstrong and Taylor ,2014). (Centre for Transformative Work Design ,2018) Work Design : History. Before the Industrial Revolution, Jobs were small-scale and artisanal, with workers possessing a wide range of skills to perform various tasks arranged around the traditional crafts and skills. "Work design began with the concept of the division of labour origin...